Frequently Asked Questions

How to care for my Orca robot ?

As with a household hoover, it is important to take it out when you want to use it and put it away after use, taking care to wrap the power cable.

It is essential to clean the bag or cartridges after each use and only replace them when dry.

If necessary, the bags can be washed in a washing machine (<40°). To store your robot, a sheltered, temperate and dry place is ideal.

How can I prevent my robot’s cable from getting tangled ?

To prevent the cable of your robot from becoming tangled during use, place it at the edge of your pool, as close as possible to your pool.
After each use, remember to carefully roll up the cable so that the next use is as optimal as possible.

From what water temperature can I use my robot ?

The ORCA swimming pool cleaner can be used in water with a temperature between 13°C and 35°C. However, the recommended temperature for optimum performance is between 22°C and 32°C.
The storage temperature of your ORCA swimming pool cleaner must be between 10°C and 40°C in a sheltered, dry and ventilated place and not exposed to direct sunlight.

How to use my pool cleaner robot ?

The first step: always check that the bag/cartridges are present and correctly positioned in the robot.
Place the power module more than 3.5 metres from the edge of the pool.
Then, gradually immerse your robot in the middle of the longest length of your pool and wait for it to settle at the bottom of the pool.

Connect the cable to the power module and switch it on with the ON button. At the end of the cycle, carefully move your robot closer to the edge and then to the surface of the pool using the cable. Take it out on the coping or on the ground. Remove and clean the filter bag/cartridges.

In the “Our robots” section, you will find all our video explanations. 

What is the purpose of the mobile handle on the ORCA 250 and 350 ?

The mobile handle of the ORCA 250 and ORCA 350 robots allows them to balance and move along the water line. Depending on the slope of the pool walls, the robots will turn in one direction or the other.

We recommend that you regularly reverse the position of the handle. This simple operation will limit the kinking of the cable and thus maintain an optimal cleaning capacity of your pool.

Can I use my robot in a natural pond ?

The ORCA range of pool cleaners is designed for traditional above ground and in ground pools and is not suitable for natural pools containing plants.

My robot no longer climbs the walls or clean the water line. What should I do ?

Robots are sensitive to the quality of the water in your pool. A poorly regulated pH, the presence of micro-algae on the walls due to a lack of disinfectant will cause the robot to slip and prevent it from carrying out its cleaning cycle properly.

A good water treatment will therefore allow your robot to perform optimally.

In a situation where the pool is very dirty, the clogging of the bag or the cartridges before the end of the cycle also disrupts optimal operation. In this case, the robot should be stopped during the cycle in order to clean the bag and then start a new cleaning cycle..

What is a robot cycle ?

The cycle of a swimming pool cleaner is the time between its start and its automatic stop. During this period, it will clean your pool.

If the pool is very dirty, it is always possible after emptying the bag or cleaning the cartridges to start it again for a second cycle.

What is a 3D mesh bag ?

The filter bag supplied with the ORCA 150 and 250 robots is made of 3D mesh that gives the bag a felted look. This specific fabric allows the capture of the finest particles.

How fine is the filtration ?

This is a huge subject of comparison between products and that is why we do not specify this information. Indeed we could say 50 microns, 20 microns, 10 microns, 5 microns, 1 micron and that would be correct.

In fact, as it operates, the bag or cartridges fill up and clog up with the debris and dust collected, thus gradually increasing their filtration fineness, which improves over the cycle depending on the cleanliness of the pool.

What are the differences between bags and cartridges ?

The cartridge system offers the advantage of access from above without having to turn the robot upside down and easy cleaning by simply opening it and running a jet of water through it.

The bag system is more economical but a little more restrictive to clean and requires a drying time before being put back in place, it can be machine washed.

The performance of the two systems is equivalent (see “How fine is the filtration?”).

Why are mosses hard ?

When you use your robot for the first time, the PVA foams are dry and hard, they will swell and take up the entire width of the support tube after immersion. These flexible brushes will allow the robot to stick to the floor and ensure optimal suction.

Are ORCA robot brushes compatible with all coatings ?

Yes, the PVA foam brushes allow the ORCA 150 250 350 robots to work with all types of flooring (paint, tiles, liner, etc.).

Their flexibility allows the robot to “stick” to the surface and thus ensure optimal suction and cleaning.